By Eva Richardson | The Logistic News
April 9, 2025
The International Air Transport Association (IATA) has released a powerful new tool—the Contactless Travel Directory—designed to accelerate the adoption of biometric-enabled travel experiences across the aviation sector. This initiative aims to support airlines and airports in implementing contactless technologies more efficiently, enhancing both passenger convenience and operational performance.
Driving a Seamless Travel Experience
Contactless travel leverages interoperable biometric solutions to allow passengers to move through the airport without relying on physical documentation such as passports or boarding passes. From bag drop and lounge access to security screening and boarding, each touchpoint in the journey can now be managed digitally, reducing wait times and enhancing traveler satisfaction.
A Centralized Resource for Biometric Expansion
The Contactless Travel Directory offers airlines and their partners a single reference point for:
- Identifying biometric capabilities at specific airports
- Determining traveler eligibility based on nationality, passport compatibility, and age
- Accessing the technical protocols required to connect with existing biometric touchpoints operated by other airlines or airports
The directory will also power a matchmaking service, allowing airlines to more easily coordinate with airports and partner carriers that support contactless solutions.
Accelerating Global Digitalization in Aviation
Nick Careen, IATA’s Senior Vice President for Operations, Safety, and Security, underscored the importance of the initiative: “The release of the Contactless Travel Directory will make it easier for airlines to expand biometric service opportunities for their customers. As travelers expect ever greater efficiency, biometric recognition technology is taking on a growing role in facilitating travel.”
He added, “This Directory, along with IATA’s One ID initiative, aims to accelerate that transition with critical data and global standards.”
Linking Strategy with Execution
The directory is part of IATA’s broader One ID program, which advocates for a seamless, paperless passenger journey using a single biometric token. With this move, IATA is not only promoting the development of standardized technology protocols but also fostering collaboration among industry players to implement these tools effectively.
Conclusion: From Convenience to Competitive Advantage
As digital expectations reshape the travel experience, IATA’s Contactless Travel Directory provides the aviation industry with a critical resource to meet these evolving demands. By centralizing access to biometric infrastructure and guidelines, the directory will help airlines scale up their contactless capabilities and stay competitive in a tech-driven future.
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