Intelligent Audit has been recognized in the AI Solution Provider category at the 2026 AI Excellence in Supply Chain Awards for its proprietary DeepDetectAI™ platform, an artificial intelligence system designed to identify hidden billing errors, shipping anomalies, and fraud across complex transportation networks.
Created to highlight practical AI applications delivering measurable business value, the FreightWaves awards focus on technologies that are fully integrated into supply chain operations rather than solutions driven by marketing claims alone. DeepDetectAI stood out for its ability to detect costly issues before they become significant financial losses.
Developed under the leadership of Chief Product Officer Brian Pollack, DeepDetectAI analyzes a shipper’s historical transportation data to establish a detailed baseline of normal shipping behavior. Using machine learning, the platform continuously monitors new shipments and invoices, identifying unusual cost fluctuations, unexpected service selections, duplicate charges, suspicious billing activity, and other deviations specific to each customer’s operations.
Unlike traditional alert systems, DeepDetectAI not only flags anomalies but also explains why they occurred. Each alert is supported by detailed data identifying where the issue originated, what triggered it, and how it differs from expected patterns, with additional guidance provided by Intelligent Audit analysts. This approach allows logistics, finance, and operations teams to resolve problems as they emerge instead of discovering them during later audits.
Several customer case studies demonstrate how seemingly minor irregularities can evolve into substantial financial losses if left unchecked.
For one global eyewear manufacturer, a $10,000 increase in an unfamiliar returns service ultimately uncovered a sophisticated fraud scheme involving manipulated return labels and compromised UPS accounts used to redirect products from Mexico into the United States. The investigation eventually identified more than $1 million in fraudulent activity and led to an FBI investigation.
In another example, a national specialty retailer discovered employees had mistakenly selected FedEx Home Delivery instead of Ground services across multiple accounts. Detecting the issue early prevented what could have become millions of dollars in unnecessary transportation expenses.
A global multi-brand manufacturer also avoided more than $200,000 in projected costs after DeepDetectAI identified an unauthorized “Additional Classification Fee” applied to a brokerage account that should not have been billed.
The platform has also uncovered multiple anomalies occurring simultaneously. One luxury fashion retailer experienced a spike in late-payment fees, unexpected use of premium expedited shipping, and incorrect international freight selections during a single review period. Together, those issues represented $143,100 in detected costs and an estimated annual financial exposure of $2.8 million if left unresolved.
Additional investigations have revealed address spoofing, vendor impersonation schemes, unauthorized shipping activity, employee misuse at distribution centers, billing system failures that resulted in UPS refunding more than $1 million, and international return fraud estimated to have the potential to generate up to $500,000 in annual losses.
According to FreightWaves Editorial Director Adam Wingfield, one of the platform’s strengths is its ability to identify problems while they still appear insignificant. Small increases in return activity, isolated fee changes, or subtle service-level differences may not initially attract attention, but they often become indicators of much larger operational or financial issues if ignored.
Intelligent Audit has specialized in freight audit and payment services since 1996 and today serves both rapidly growing e-commerce businesses and more than 20% of Fortune 50 companies. The company audited over 2.1 billion shipments last year, providing the extensive transportation data needed to train DeepDetectAI’s machine learning models across a wide range of industries.
By combining decades of freight audit expertise with artificial intelligence, DeepDetectAI enables organizations to transform massive volumes of transportation data into an early warning system capable of detecting fraud, billing errors, and operational inefficiencies before they significantly impact costs or service performance.
The recognition at the 2026 AI Excellence in Supply Chain Awards highlights Intelligent Audit’s contribution to advancing AI-driven supply chain management through measurable, real-world results.
