Menzies Aviation has added new artificial intelligence (AI) capabilities to its MORSE Safety Management System (SMS), in an effort to improve the quality, accuracy and consistency of safety reporting and incident investigations across its global operations.
The development is based on the company’s own digital platform, MORSE, for the management of safety-related information. The system consolidates incident and hazard reporting, investigations and safety data, giving teams across Menzies’ global network real-time visibility of safety and security risks.
“More focus on forward-looking risk management
As Menzies rolls out AI it is seeing more hazard identification across its operations. In 2025, hazards were identified by teams across the company globally, totaling 46,950, a 29 percent increase from the previous year. This growth is a reflection of the organisation’s commitment to proactive reporting and risk management.
Hazard reporting has also contributed to avoiding over 6,800 potential disruptions so far this year. Examples include a Romanian aircraft tyre defect detected before it impacted operations and undeclared dangerous goods detected in Uganda before loading.
These examples show how early identification of potential safety issues can allow teams to intervene before risks become operational disruptions.
AI for faster risk detection
Menzies said he wants to build on the technology’s role in analyzing safety information. As the company’s AI capabilities mature, it plans to explore how the system can identify recurring patterns and contributing factors behind incidents.
The aim is to provide teams with an earlier insight into emerging risks, enabling preventive measures to be taken across the organisation’s activities.
Yogesh Parekh, Chief Safety & Training Officer, Menzies Aviation said: “Safety and security continue to be at the heart of all services we deliver to our customers. The current role of MORSE in assisting teams to detect, investigate and learn from incidents across the global network was highlighted.
AI is enabling staff to write clearer, more consistent reports and investigations, and to make safety and security decisions with better information, Parekh added. But he stressed the technology is not intended to replace the expertise or professional judgment of employees, but to help them make better informed decisions.
He also pointed to the potential for future developments to better leverage data and knowledge to understand emerging risks and improve safety performance across the network.
System deployed in 347 airports
MORSE means Menzies Operating Responsibly, Safely and Effectively. The platform is integrated in the company’s global operations in 65 countries and 347 airports.
Menzies hopes to enhance the way safety information is reported, analyzed and used, whilst reinforcing its approach to risk prevention across its international aviation services network by embedding AI into this well-established framework.
