The company is flying in vital supplies to Caracas on its Amazon Air Cargo network, which are then being distributed to communities impacted by the disaster. The company is working to provide humanitarian assistance to more than 650,000 people in need following the disaster.
The operation is being carried out in partnership with Airlink, the U.S. State Department and the United Nations World Food Programme (WFP). Under the collaboration, Amazon is providing both the aircraft and fuel at no cost to humanitarian organisations, while Airlink coordinates which relief items are flown based on the needs identified by its nonprofit partners. The U.S. State Department is facilitating access with local authorities, and the WFP is overseeing the distribution of supplies across Venezuela.
Rather than shipping unsolicited donations, the air bridge has been designed to transport only the relief items requested by humanitarian organisations. Amazon says this approach helps prevent logistics bottlenecks and ensures that critical supplies reach those who need them most without overwhelming local distribution networks.
Bettina Stix, Director of Amazon’s Community Impact, said rapid access to essential supplies is vital when millions of people are affected and entire neighbourhoods have been devastated. She explained that the air bridge allows registered humanitarian organisations to receive and distribute aid as quickly as possible.
The initiative builds on Amazon’s growing role in disaster response. Since launching its first humanitarian relief flight following Hurricane Maria, the company says it has donated and delivered more than 30 million emergency supplies and technology products to support relief efforts during more than 200 natural disasters worldwide.
Airlink President and CEO Paloma Adams-Allen said the partnership demonstrates how collaboration between humanitarian organisations, governments and the aviation industry can significantly improve emergency response efforts. She noted that Amazon’s donated airlift capacity helps remove transportation bottlenecks while ensuring every flight carries the supplies that are most urgently needed.
Beyond the air bridge, Amazon is also supporting more than a dozen nonprofit organisations working in Venezuela. The company has mobilised employee volunteers, donated emergency supplies and deployed rapid-response technology, including temporary Wi-Fi systems for hospitals and emergency shelters near the earthquake’s epicentre in La Guaira.
Amazon says it will continue working with its humanitarian partners as relief efforts evolve, using its logistics network to support communities recovering from one of Venezuela’s most severe natural disasters in recent years.
