When a truck breaks down, getting it repaired can often take longer than it should. While today’s trucks can instantly detect a problem, arranging roadside assistance still often involves a series of phone calls between fleets, dispatchers and service providers.
myMechanic is looking to change that with the launch of Dealer-Connect, a platform that lets fleets connect directly with tire dealers and manage roadside repairs through one digital system.
Instead of calling several different companies, fleet managers can send a repair request online and track everything as it happens. Dealers receive the request immediately, complete with the information they need to assign a technician, while fleets can follow the job through live updates, location tracking and photos from the repair.
The company says this approach can reduce dispatch times by 15 to 25 minutes, helping vehicles get back on the road more quickly and cutting the cost of downtime.
For tire dealers, the platform removes much of the back-and-forth communication. Repair requests arrive directly from fleets, making it easier to organise jobs while also opening the door to new business.
The idea grew out of founder Alex Bezzubets’ own experience running a roadside repair company. He saw firsthand how much time was lost coordinating repairs between customers, technicians and dispatch teams, and wanted to create a simpler way for everyone to work together.
Rather than replacing roadside service providers, myMechanic says Dealer-Connect is designed to bring everyone onto the same platform, giving fleets, dealers and service teams a faster and more transparent way to handle breakdowns.
As more transport companies embrace digital tools, solutions like Dealer-Connect are helping modernise one of the most time-consuming parts of fleet operations: getting stranded trucks moving again as quickly as possible.
